Satisfaction
Our work to improve the patient experience of care starts with hiring the right people.
We offer our hospital partners a comprehensive approach to delivering care that is patient-centric, measurable and physician-focused. We’ve incorporated best practices and tactics proven to create and sustain improved HCAHPS scores from our hospital partners and other leaders in patient satisfaction, including Quint Studer and the Studer Group. We provide our hospitalists three courses specifically-focused on improving patient satisfaction.
A key component of our patient satisfaction approach is patient-friendly tools designed to help build a better rapport between our hospitalist team members and their patients during their stay. The tools allow us to identify by picture the hospitalist that will continue care of a patient when the next hospitalist teams comes on service each day. Through our Patient Call Center, we collect our own patient satisfaction data, enabling timely training and leadership interventions.
We recently invited hospital leaders from across the country to participate in an interactive webinar on “Best Practices for Improving Patient Satisfaction and HCAHPs Scores,” featuring Quint Studer, CEO of the Studer Group, Robert Bessler, MD Sound Physicians CEO and Founder, and Mark Rudolph, MD, Sound Physicians’ Chief Training Officer. Click here to listen to the webcast.
