Our work to improve the inpatient experience of care starts with hiring the right people.
We offer our hospital partners a comprehensive approach to delivering care that is patient-centric, measurable and physician-focused. We’ve incorporated best practices and tactics proven to create and sustain improved HCAHPS scores from our hospital partners and other leaders in patient satisfaction, including Quint Studer and the Studer Group.
By appointing a physician leader entirely focused on improving inpatient care we are further investing in the development of all physicians to drive improvements in quality and satisfaction outcomes.
A key component of our patient satisfaction approach is patient-friendly tools designed to help build a better rapport between our hospitalist team members and their patients during their stay. The tools allow us to identify by picture the hospitalist that will continue care of a patient when the next hospitalist teams comes on service each day. Through our Patient Call Center, we collect our own patient satisfaction data, enabling timely training and leadership interventions.
Dr. Mark Rudolph is Sound Physicians’ Vice President for Patient Experience and Physician Development. In this role, he is responsible for leading Sound Physicians’ efforts to improve the inpatient experience for our partners. Click here to learn more about Dr. Rudolph.
Review our interactive webinars on patient satisfaction.
“Best Practices for Improving Patient Satisfaction and HCAHPs Scores,” featuring Quint Studer, CEO of the Studer Group, Robert A. Bessler, MD, CEO of Sound Physicians, and Mark Rudolph, MD, Sound Physicians’ Vice President of Patient Experience. Click here to listen and view to the webcast.
“Redefining Patient Experience: Improving Satisfaction, Quality and Financial Outcomes” featuring Robert Bessler, MD, CEO, Sound Physicians, Patrick Ryan, CEO, Press Ganey and Charles Stokes, System COO, Memorial Hermann Healthcare System. Click here to listen and view to the webcast.