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Don’t Just Do the Job. Be Passionate About the Purpose.
Sometimes the difference between providing average and excellent care is taking the time to communicate clearly with patients. Taking advantage of opportunities to exceed expectations gets to the heart of improving the patient experience.
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Proud, Grateful, and Inspired
I recently received an invitation from the White House to meet with senior officials and ten other healthcare executives to discuss the challenges of electronic health record system interoperability. Read about my experience here.
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Trust: The Center of Patient Care
As physicians it is our responsibility to honor the trust our patients give when we care for them. The recent trial of (former Dr.) Larry Nassar, ex-USA Gymnastics team doctor, caused me to reflect on the importance of provider-patient relationships and the sacred role of trust.
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Taking a Career Leap
I’m a researcher and life-long learner. The Sound Ambassador career offered me a chance to study many health systems, understand how they function, and provide process improvements when change is needed.
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Aspire to Be “Untouchable”
This month marks my 10th anniversary at Sound Physicians, prompting me to reflect not only the past 10 years here at Sound, but on my entire professional career. I couldn’t be happier where I landed, as I am privileged to work with an organization reshaping healthcare delivery where I make an impact daily. I have a career…
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Healing Self and Healing Others
Building resilience has been shown to improve provider happiness, career satisfaction and clinical outcomes. In this post, Dr. Peoples shares an innovative approach he used to deal with the stress of residency training and later as a practicing physician.
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The Gift of Life
Sometimes, to our terrible chagrin as healers, we cannot save everyone. We can, however — with compassion, sympathy, and meticulous patient care — try to bring life to others through organ donation.
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3 Thank You Notes No One Will Ever Receive
Have you ever received a personal note thanking you for the care you provided to a patient? Communicating the right information to patients can have a profound impact on their hospital experience. It’s not what you say, but how you say it that can make the difference.
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Avoiding Sepsis Denials
The difference between an insurance claim being approved and denied can be miniscule. Physicians need to remember that payors can’t read minds – they can only read the documentation provided. The better the documentation, the easier it is for everyone involved.
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Bad Air
Lessons from history are important. Learn how Dr. Joseph Lister’s research in the 1860’s paved the way for sepsis reduction and how his persistent efforts to change best practices finally prevailed. How do you approach change? Healthy skepticism or an open mind?
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Everything We Say and Do: The Physician Patient – A physician and cancer survivor walks in her patients’ shoes
In May 2007, Dr. Neha Sharma received two pieces of big news. The first, she was accepted into medical school. A month later she was diagnosed with cancer. Her experience has given her a unique perspective when it comes to treating patients, after all she’s walked in their shoes.
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Trust Us, We’re Doctors: 3 Critical Practices for Establishing and Maintaining Patient Trust in the Inpatient Setting
Do you wonder how some providers are great at establishing trust with their patients that ultimately leads to higher HCAHPS scores? If so, read Dr. Mark Rudolph’s Op-Med blog post on gaining trust.
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A Great Day
Accurately documenting a patient’s medical condition ensures acuity is accounted for to achieve proper reimbursement and performance metrics. It also promotes clear communication between providers and others involved in the patient’s care.
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Public Health Concerns After a Natural Disaster
2017 has been the 17th deadliest hurricane season since 1900, and it’s not over yet. Unfortunately, every natural disaster is also a public health setback. As the immediate effects of a natural calamity dissipate, the public health concerns surge significantly.
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Answering the Call of Healthcare
For Dr. Hesham Hassaballa, a hip hop song reminds him of the anxiety associated with getting into medical school. It also reminds him to be grateful for his work, regardless of the challenges.
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A Night Shift Checklist
Sergio Zanotti, MD shares a few ways to help reframe night shifts and make them more enjoyable for providers.
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Coping with Grief and Guilt
Guilt, like denial, is a very powerful emotion. And, it is frequently the enemy of compassionate care when aggressive care only causes further pain and suffering. As healers invested in the well-being of not only our patients, but their families as well, we need to make sure that grieving families do not suffer from guilt.
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A Simple Way to Help Providers Improve the Patient Experience
A simple change in how you communicate with patients can lead to an improved patient’s experience of their care, including how satisfied patients are with their provider and how well they understand their condition.
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Two-Midnight Rule: Is It Keeping You up at Night?
It has been almost four years since CMS adopted the Two-Midnight Rule, yet it continues to be a source of confusion and ambiguity for providers. Simon Ahtaridis, MD, National Clinical Advisor and CMO, discusses what you need to know about the Two-Midnight Rule.
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An Effective Leadership Equation
As I look back and engage in some introspection, I realize that my equation for effective leadership is the sum of transparency, proficient communication and a positive perspective.